Refund policy

Return & Refund Policy

At PivoTea, we want you to be happy with your purchase. Because our products are food items, we do not accept returns or exchanges for change of mind. However, if your order arrives damaged or incorrect, we've got you covered.

Damages and incorrect items
Please inspect your order upon reception and contact us within 15 days of receiving it if the item is damaged or if you received the wrong product. Reach out at pivotea.store@gmail.com with your order number and a photo of the issue, so we can make it right.

How we resolve it
If your claim is approved, we will offer you a replacement or a full refund — whichever you prefer. Return shipping costs will be covered by PivoTea.

How to start a claim
Contact us at pivotea.store@gmail.com. Please do not send items back without contacting us first.

Refunds
If a refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for your bank to post the refund. If more than 15 business days have passed since approval, contact us at pivotea.store@gmail.com.